At Victorians Academy – Your Trusted Agency, we put customer satisfaction first. Since we are a 100% Official & Genuine Service Provider, we follow a clear and strict refund policy to maintain the quality and authenticity of our services.
1. No Refund for Active Subscriptions
Once you purchase any product or service and your access is successfully granted, no refunds will be provided—neither full nor partial.
This includes:
- Change of mind after purchase
- Incompatibility with your device or browser
- Lack of personal usage or need
- Misunderstanding of the service
👉 Therefore, please read the service descriptions carefully before purchasing. If you have any questions, feel free to contact our support team first.
2. Refunds in Specific Cases Only
Refunds may only be considered in the following special situations:
- Access not provided within 24 hours of payment
- The tool/service is completely non-functional for more than 48 hours and we are unable to fix the issue
- Duplicate payment or accidental overcharge
⚠️ To be eligible for a refund in these cases, you must contact us within 48 hours of the issue and provide valid proof (screenshots, payment reference, etc.).
3. Single Device Usage Policy
All our products or services are licensed for use on only one device.
If you wish to use them on multiple devices, you must purchase a separate plan for each device.
👉 Any attempt to use one service on multiple devices may result in cancellation of your access.
4. How to Request a Refund
If you believe you are eligible for a refund under our policy, please contact us:
📞 01600107867
📧 victoriansacademy95@gmail.com
Subject: Refund Request – [Your Payment ID]
Please include:
- Full Name
- Email used during purchase
- Date of transaction
- Service/Plan name
- Reason for refund request
- Relevant proof (screenshots, payment details, etc.)
👉 Our team usually responds within 24–48 business hours.
5. Final Decision
Refund approval is solely at the discretion of Victorians Academy after thoroughly reviewing your request. Any requests outside our refund policy will not be approved. Fraudulent or misleading refund requests will be denied immediately.
6. Warning
Misuse of our services, unauthorized multi-device usage, or filing a false chargeback may lead to immediate suspension of your account and a permanent ban from future purchases.
Still Have Questions?
Our support team is always here to assist you. Feel free to reach out and rest assured that Victorians Academy will always provide 100% Official & Genuine Services you can trust.